You can exchange a product due to change of mind within 30 days of it being dispatched by us, providing it’s unused and in resaleable condition.
Please note shipping costs for the return are at your expense. Exchanges will be processed within 2 working days from the date the returned goods are received. We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
If you would like to return an item, please email help@topkites.com with your order number and details of the return or exchange.
Please note: our returns policy excludes custom made orders. Custom orders are final, and cannot be returned.