FAQs

You can purchase directly from us online at topkites.com. As a manufacturers and Wholesalers , and we sell Directly to YOU. We encourage you to e-mail us via our Contact US.

Top kites will do whatever we can to support our Customers. Please contact Customer Service by using this contact form for help. Include the item number, item name and description of what you need even a Picture is you have one. We will do whatever we can to get your kite or spinner working again.

As a consumer, you can sign up for Top Kites Newsletter via our website. We will add you to our Top Kites electronic mailing list; where you can hear about new product arrivals, Deal and Rebate Coupons. Rest assured that we do not trade, rent or share your information with third parties. You can also opt out of Top Kites Newsletter by following the “unsubscribe” instructions provided in the e-mail you receive or by contacting us directly.

Assembly instructions can be found online. Search for your product and you will find a Assembly link instruction. You can Also Used our Contact Form and we will do our best for our customers. If you are not a Customer Of topKites.com; We will still help you, Service charges may apply.

 

Sales Tax is included in the Price.

Top Kites wants customers to be 100% satisfied!

If you purchased your item from another retailer, please contact them directly to return or exchange the item. If you purchased your item from TopKites.com, please use our contact form and we will be happy to assist you with a return or exchange (subject to 15% re-stocking fee) within 30 days of your purchase date. Please do not send returns without prior authorization.

Kite line may NOT be returned or exchanged once original packaging has been opened. ALL SALE, CLEARANCE AND REDUCED-PRICED ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED.

All items MUST be in original, resalable condition with original packing materials. If returned merchandise is not in original new condition, the items will be returned to you at your expense.

A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in original condition. You are responsible for all return shipping or postage charges.

All shipping charges are non-refundable and returns must be received within 30 days of purchase. Please use this contact form for return assistance or specific returns questions.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, and actual amount of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. It may take 1-2 billing cycles for your credit to appear on your statement.

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